Guidance for
Consumers
Citizens Advice can provide free, confidential and independent advice to help you with a problem you may be having with a trader or business. Visit Citizens Advice or call on
We are unable to advise on consumer issues directly but Citizens Advice refers complex or urgent enquiries, and those requiring further action, back to us. We can only deal with the criminal aspect of any problem, which may mean you will have to take civil action if, for example, you believe a trader owes you compensation.
Help and advice for consumers
We are here to help ensure that consumers across Devon, Plymouth, Somerset and Torbay can have confidence that they’ll be treated fairly and within the law by businesses.
Useful links for consumer advice
Consumer advice guides
Comprehensive advice on your rights and what you can do if things go wrong, including how to try to resolve a dispute with a trader.
Product safety and recalls
We try to ensure that all products on sale within the two counties are safe and that any hazards are correctly labelled. Occasionally unsafe products get onto the market and a safety recall is issued.
Scams, rogue traders and doorstep crime
Information and advice to help you to avoid falling victim.
Consumer awareness easy read guides
Download easy read guides to buying products and services, rogue traders and scams.
Buy With Confidence
Devon, Plymouth, Somerset and Torbay Trading Standards Service runs the Buy With Confidence scheme to promote the highest standards of trading across the two counties, for the benefit of both consumers and businesses. Traders who are part of the scheme have been vetted by Trading Standards to ensure they operate within the law and treat customers fairly.
Latest consumer news
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Residents urged to check tumble dryers after fire risk alert
Householders across Devon, Plymouth, Somerset and Torbay are being warned by Trading Standards to stop using certain integrated heat pump tumble dryers immediately after a national safety alert revealed a … Continue reading
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Consumers encouraged to question claims made on meat products this Christmas after products fail ‘traceability checks’
Heart of the South West Trading Standards is urging shoppers to check meat labels carefully this festive season after a major investigation revealed misleading claims among some local butchers and … Continue reading
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Trading Standards urges shoppers to check toys before they buy this Christmas
As the countdown to Christmas begins, Heart of the South West Trading Standards Service is reminding shoppers to stay vigilant when buying toys for children this festive season. With rising … Continue reading